Healthcare Magazine June 2018 | Page 30

The challenges thrown up in healthcare are nothing Intelenet hasn ’ t seen before . “ The healthcare sector is kind of unique in that some organisations require a local solution and others do not ,” Anderson says . “ Also , some organisations are not as developed in BPO strategy , so they have a dogmatic approach . We let them know that if they don ’ t have a regulatory requirement , there could be solutions across the US , Latin America , India or the Philippines … we go through pricing points and challenges for each model and find out what makes sense .”

Data security , though increasingly prominent , is nothing new . “ The requirements are petty well-worn territory for organisations of our size and scope . All our offerings are built around a baseline understanding that you need huge levels of privacy and security , or you cannot play in this space . We consider that table stakes , and our delivery models are built with that understanding .”

Remote working is an increasing opportunity for the sector . “ You ’ ve got a lot of people out there , from home-based nurses to phlebotomists going out and doing blood draws … those are expensive entities . It ’ s key that scheduled appointments happen effectively and quickly .” Intelenet ’ s Radius tool allows for real-time scheduling connecting the patient , the healthcare provider and the

30 June 2018