Healthcare Magazine March 2016 | Page 58

ALLIAR MÉDICOS À FRENTE
approved by the board of directors for implementation by the executive board .
“ Production management strategy begins at conception and improvement of production processes , and advances to the online management of productive performance and services offered to patients ,” he explained . Processes are streamlined based on lean practices , taking the entire patient care cycle into consideration . The Kaizen methodology is adopted in the continuous improvement process to facilitate analysis and encourage participation of everyone involved .
The holding office tracks the company ’ s performance in all aspects , including : operation and availability of all resources and infrastructure ; service scheduling demands ; occupation and production of each unit ; degree of conformity to production processes ; and level of patient satisfaction .